FAQ
1. How long does it take to process my order?
Orders are processed within 2 business days before shipping. You will receive a confirmation email once your order has been shipped.
2. What are your shipping times?
Shipping to the United States typically takes 7–14 business days after processing.
Delivery times may vary depending on the shipping carrier, holidays, or unforeseen delays.
3. Do you ship internationally?
No, we only serve the US & Canada Market at the moment.
4. How can I track my order?
As soon as your order ships, tracking information will be uploaded. You’ll receive a tracking number via email, and you can also check the status of your shipment on our Track Your Order page.
5. What is your return policy?
We accept returns within 30 days after delivery. To be eligible, items must be unused, in the same condition as received, with tags, and in the original packaging.
For more details, please see our Returns & Refunds Policy.
6. How do I start a return?
To request a return, contact us at help@varmont.store or through our Contact Us page. If your return is approved, we’ll provide you with instructions and a return shipping label.
7. What should I do if my order is damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery so we can arrange a replacement or solution. Be sure to keep the packaging and take photos for faster processing.
8. Do you offer exchanges?
Yes. The fastest way is to return the item you don’t want and place a new order for the item you’d like. Once your return is approved, we’ll issue a refund to your original payment method.
9. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
10. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us at help@varmont.store as soon as possible. Once an order has shipped, it can no longer be changed or canceled.
11. What if my package is delayed or lost?
Occasionally, delays may occur due to the shipping carrier. If your package seems delayed or hasn’t arrived within the estimated timeframe, please check your tracking number first. If you still need help, contact us, and we’ll assist in locating your package.
12. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track your orders more easily and speeds up future checkouts.
13. Do you offer discounts or promotions?
Yes! We occasionally run promotions and offer discount codes. Be sure to subscribe to our newsletter to stay updated on sales and special offers.